Ensight DMS – As of: May 2026
(1) These Terms of Service (ToS) apply to all contracts between Entropy Software & Consulting, Bastian Entrup, Mühlenstieg 19, 37181 Hardegsen (hereinafter "Provider") and the customer for the use of the cloud-based document management system Ensight DMS (hereinafter "Service").
(2) The Service is intended exclusively for businesses within the meaning of § 14 BGB (B2B). Use by consumers is excluded.
(3) Conflicting or deviating terms and conditions of the customer shall not be recognized unless the Provider expressly agrees to their validity in writing.
(1) The Provider makes the Ensight DMS service available to the customer as Software-as-a-Service (SaaS) via the internet. The scope of services includes:
(2) The Provider provides the customer with a tenant-specific, isolated infrastructure with its own database server, object storage, and search index.
(3) There is no entitlement to specific features beyond the scope described at the time of contract conclusion.
(1) The contract is concluded upon completion of the ordering process via the payment service provider Stripe. With completion of the payment process and confirmation by the Provider by email, the contract is bindingly concluded.
(2) The Provider sets up the customer account after payment receipt, generally within 24 hours. There is no legal entitlement to immediate provisioning.
(3) By completing the order, the customer declares that they are acting as a business within the meaning of § 14 BGB.
(1) The prices displayed on the product page at the time of ordering apply. All prices are net prices plus applicable VAT.
(2) Payment is processed via the payment service provider Stripe Payments Europe, Ltd. by credit card or another payment method offered by Stripe.
(3) For monthly subscriptions, the amount is debited monthly in advance. For annual subscriptions, the total amount for twelve months is due in advance.
(4) In the event of late payment, the Provider is entitled to block access to the Service after written notice with a reasonable deadline.
(1) The subscription begins on the day the account is provisioned and automatically renews for the respective term (month or year) unless terminated in time.
(2) The monthly subscription can be cancelled at any time by the end of the current billing period. The annual subscription can be cancelled up to 30 days before the end of the contract year.
(3) Cancellation is made via the Stripe customer portal or by email to info@entropy-zero.de.
(4) The right to terminate for good cause remains unaffected. Good cause for the Provider includes in particular a violation by the customer of § 10 (User obligations).
(5) After termination of the contract, access to the Service is blocked at the end of the paid term.
Since the Service is provided exclusively to businesses (§ 1(2)), there is no statutory right of withdrawal under § 355 BGB.
(1) The Provider aims for a Service availability of 99% on a monthly average. This commitment does not apply to planned maintenance windows and outages due to force majeure or circumstances outside the Provider's control.
(2) Planned maintenance work will be announced to the customer at least 24 hours in advance by email where possible, and will preferably be carried out during low-demand times (nights, weekends).
(3) There is no entitlement to uninterrupted availability. Brief interruptions for updates and security patches do not entitle the customer to price reduction or termination.
(1) The Provider creates regular backups of customer data (database, documents, search index). Backups are created at least daily and retained for at least 14 days.
(2) In the event of data loss, the Provider will restore the last available backup on request. There is no legal entitlement to restoration of a specific data state.
(3) After termination of the contract, backups are retained for 90 days and then irrecoverably deleted. Within this period, the customer can request a data export package in writing.
(4) The backup infrastructure is physically separate from the production infrastructure. Backups are stored with Hetzner Online GmbH at a data center location different from the primary location.
(1) The customer can download their data at any time via the export function of the Service (ZIP package with documents and CSV metadata).
(2) After termination of the contract, the customer has a period of 30 days to export their data. After this period, all customer data (database, documents, search index, containers) will be irrecoverably deleted. The Provider will confirm deletion in writing on request.
(3) The data backup provisions of § 8 remain unaffected.
(1) The customer is obligated to use the Service exclusively for their own business purposes. Sharing access credentials with third parties outside the customer's own organization, as well as reselling or sublicensing the Service, is prohibited.
(2) The customer is responsible for the security of their access credentials (email address, password) and must notify the Provider immediately if they suspect unauthorized use of their account.
(3) The customer ensures that they have an appropriate legal basis under GDPR for the documents uploaded to Ensight and the personal data contained therein.
(4) Misuse of the Service (in particular uploading unlawful content, automated mass import without business purpose, or attacks on the infrastructure) will result in immediate account suspension.
(1) The Provider is fully liable for damages arising from injury to life, body, or health, and for damages caused intentionally or by gross negligence.
(2) For ordinary negligence, the Provider is only liable in the event of a breach of a material contractual obligation (cardinal obligation). In this case, liability is limited to the typically foreseeable contractual damage, up to a maximum of the amount the customer paid for the Service in the 12 months prior to the damaging event.
(3) The Provider is not liable for:
(4) The above limitations of liability also apply in favor of the Provider's employees and agents.
(1) The Provider processes personal data of the customer and persons mentioned in the documents exclusively in accordance with the provisions of the GDPR and within the framework of the Data Processing Agreement (DPA) concluded between the parties pursuant to Art. 28 GDPR.
(2) The DPA is part of the contract and is available on request by email to info@entropy-zero.de. By concluding the contract, the customer agrees to the conclusion of the DPA in its current version.
(3) All data is stored and processed exclusively on servers located in Germany (Hetzner Online GmbH). The Claude API from Anthropic PBC is used for AI analysis; document content transmitted to Anthropic is not used for training AI models.
(1) The Provider is entitled to further develop and modify the scope of the Service where this is reasonable for the customer and does not conflict with the core service.
(2) Changes to these ToS will be announced to the customer at least 30 days before they take effect by email. If the customer does not object within 30 days of receiving the notification, the amended ToS are deemed accepted. The Provider will specifically inform the customer of this right to object in the announcement.
(3) Price adjustments will be announced with at least 60 days' notice and apply from the next renewal period.
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
(2) Place of performance and exclusive place of jurisdiction for all disputes arising from or in connection with this contract is Northeim, provided the customer is a merchant, a legal entity under public law, or a special fund under public law.
(3) Should individual provisions of these ToS be or become invalid, the validity of the remaining provisions shall not be affected.
Entropy Software & Consulting · Bastian Entrup · Mühlenstieg 19 · 37181 Hardegsen
Email: info@entropy-zero.de
As of: May 2026